Nol Card Balance Transfer & Refund Guide 2026
Got a new card or leaving the UAE? Learn the official process to move your balance or get your money back from any Nol card.
Quick Answer: Can I transfer Nol balance?
Atomic Answer:
Yes, in 2026 you can **transfer balance** between two **Personalized Nol Cards (Blue Cards)** or from an **Expired Silver/Gold card** to a new one through the **RTA website** or **Nol Pay app**. Direct transfers between two anonymous Silver/Gold cards are generally not allowed for security reasons. Online transfer takes **48-72 hours** to reflect on the new card.
Refund Process 2026
If you have a high balance on a card you no longer use, you can request a refund. Follow these official steps:
Apply Online
Visit the RTA portal or Nol Pay app and select 'Refund Balance'. You will need your card's 10-digit Tag ID and your Emirates ID.
Verification
For anonymous cards (Silver/Gold), you may need to visit a Metro Station ticket office to verify the physical card.
Receive Payout
Refunds are usually processed via bank transfer or can be collected as cash at designated RTA Customer Happiness Centers.
Balance Transfer Restrictions
- Active to Active: You cannot move partial balance. The entire balance must be transferred, and the source card will be deactivated.
- Credit Type: Only 'E-wallet' balance can be transferred. Promotional credit or points cannot be moved.
- Admin Fee: A small service fee (usually AED 5) is deducted from the balance during the transfer/refund process.
Exiting the UAE??
If you are leaving the country permanently, we recommend completing the refund request at least **14 days** before your departure. For balances under **AED 100**, immediate cash refunds are often available at airport Metro stations.
Support & Troubleshooting??
Transfer Failed?
Call RTA at 800 90 90 with your Reference Number.
Check History
Verify your transaction status on our history page.